We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at marketing.gomints@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at marketing.gomints@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at marketing.gomints@gmail.com.
Return & Cancellation Policy
We understand that sometimes plans change and so do preferences. At GoMints, we’re committed to making your experience smooth, transparent, and customer-first. Below is our detailed policy covering cancellations, returns, replacements, and refunds.
Cancellation Policy
Before Shipment
You can cancel your order if it hasn’t been shipped yet. To do so, please contact our support team at support@gomints.in or call us at +91 98929 00725 (available from Monday to Saturday, 10 AM – 6 PM).
Once confirmed, your cancellation will be processed and your refund will be issued within 2-5 business days.
Post-Dispatch
Once an order is shipped from our warehouse, it can no longer be cancelled. If you no longer wish to receive the order, you may refuse delivery or raise a return request after receipt.
Fraudulent or Invalid Orders
We reserve the right to cancel orders at our sole discretion if we detect fraudulent activity or violations of our terms of use, with or without prior notice.
Returns & Replacements
Eligibility Window
You may request a return or exchange within 5 days of receiving your order. We accept partial returns too, so if only one item isn’t right, we’ve still got you covered.
Return Conditions
We can only accept returns if:
-
Products are unused and in their original packaging.
-
All seals, labels, barcodes, and freebies are intact.
-
A valid invoice and product image(s) are provided.
How to Initiate a Return
-
Email us at support@gomints.in within 5 days of delivery.
-
Include your Order ID, invoice, and clear images showing the batch number and the issue.
-
Our team will review your request and schedule a pickup within 4–7 business days.
-
Once we receive the product and verify its condition, your refund or replacement will be processed.
Cases We Cannot Accept Returns
-
Opened or used products.
-
Missing original packaging, invoice, or free gifts.
-
Requests initiated after 5 days of delivery.
-
Products that have been tampered with.
Damaged / Incorrect Orders
In the rare case that your product arrives damaged, tampered with, or is not what you ordered:
-
Email us within 5 days of delivery.
-
Attach photos or a video showing the damage or incorrect item, including outer/inner packaging and batch number.
-
If eligible, we’ll arrange a free pickup and offer a replacement or refund.
Refund Process
For Prepaid Orders
For COD Orders
Kapiva Coupons / Store Credit (Optional)
Note on Loyalty Points / Vouchers
If your order was placed using loyalty points or discount vouchers, these will not be reinstated after cancellation or return, as they are meant for one-time use only.
Policy Updates
We may update our Return & Cancellation Policy at any time. Any changes will be posted on this page and are effective immediately. Please check back periodically to stay informed.
Need Help?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at marketing.gomints@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at marketing.gomints@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at marketing.gomints@gmail.com.
Our support team is here for you.
📧 Email: support@gomints.in
📞 Phone: +91 98929 00725
Hours: 10 AM – 6 PM, Monday to Saturday
If you're ever dissatisfied with our service, let us know, we’ll personally look into it and do our best to make things right.
